Frequently Asked Questions
Quick answers to common questions about our services
What types of vehicles do you service?
We service all makes and models including domestic, European, and Asian vehicles. Our technicians are experienced with luxury brands (BMW, Mercedes-Benz, Audi, Porsche), performance vehicles, and everyday family cars. We also work on light trucks and SUVs. Our diagnostic equipment is compatible with virtually all modern vehicles.
Do you offer same-day service?
Yes! Most repairs and services can be completed the same day, depending on parts availability and shop schedule. For routine maintenance like oil changes, brake pad replacement, and diagnostics, we typically complete the work within a few hours. For major repairs requiring special parts or extensive labor, we'll provide an accurate timeframe upfront.
What should I do if my check engine light comes on?
Don't panic, but don't ignore it. If the light is solid (not flashing), you can typically drive to our shop safely. If the light is flashing or you notice performance issues, reduce speed and contact us immediately - a flashing light indicates a serious issue that could cause engine damage. We offer comprehensive diagnostic services using factory-level scan tools to identify the exact cause and recommend appropriate repairs.
How often should I service my vehicle?
Follow your vehicle manufacturer's recommended maintenance schedule found in your owner's manual. Typically, this includes oil changes every 3,000-7,500 miles (depending on oil type and driving conditions), tire rotation every 5,000-7,500 miles, and major service intervals at 30K, 60K, and 90K miles. We provide a multi-point inspection with every service to identify potential issues early.
Can you work on modified or performance vehicles?
Absolutely! We specialize in performance vehicle service, modification, and tuning. Our team has extensive experience with aftermarket parts, forced induction systems, ECU tuning, suspension upgrades, and custom fabrication. Whether you have an existing modified vehicle or want to upgrade your car, we can help design and implement performance improvements safely and effectively.
How much will my repair cost?
Every vehicle and situation is unique, so we provide accurate estimates after proper diagnosis. We'll never perform work without your approval. Our diagnostic service identifies the issue, and we provide a detailed written estimate including parts and labor costs. There are no hidden fees - the estimate you approve is what you pay (unless additional issues are discovered and approved).
What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and debit cards. We also offer financing options for major repairs through approved credit providers. Payment is due when you pick up your vehicle unless prior arrangements have been made.
Do you offer financing for expensive repairs?
Yes, we understand that unexpected vehicle repairs can strain your budget. We work with reputable financing companies that offer approved credit with competitive rates and flexible terms. Ask us about financing options when you receive your estimate - the application process is quick and approval decisions are typically provided within minutes.
Do you price match or offer discounts?
Our pricing is already competitive and reflects the quality of our work, certified technicians, and premium parts. We occasionally offer seasonal promotions and maintenance packages. We recommend focusing on value rather than just price - choosing the cheapest option often leads to repeat repairs and higher long-term costs. We're happy to explain our pricing and the value you receive.
What warranty do you offer on repairs?
We offer comprehensive warranty coverage: 12 months/12,000 miles on most repairs, 24 months/24,000 miles on major engine and transmission work, and manufacturer warranty on all parts. This warranty covers both parts and labor. If a repair fails due to workmanship or part defect within the warranty period, we'll fix it at no charge. See our Warranty page for complete details.
How do I make a warranty claim?
Simply call us at +1 475 268 4412 and describe the issue. We'll schedule an appointment to inspect your vehicle and verify the warranty claim. If the issue is covered, we'll perform the repair at no charge. Bring your original invoice (though we also maintain detailed records of all work). The process is straightforward - we stand behind our work.
Do I need an appointment or do you accept walk-ins?
Both! We accept walk-ins for quick services and diagnostics, though appointment holders receive priority. For complex repairs or if you need service during peak hours, we strongly recommend scheduling an appointment to minimize wait time. You can call us at +1 475 268 4412 or use our online contact form to schedule.
What are your business hours?
We're open Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 4:00 PM. We're closed on Sundays. For after-hours emergencies or to schedule an appointment outside regular hours, please call +1 475 268 4412 and leave a message - we'll respond promptly.
Can I wait while my vehicle is being serviced?
Yes, we have a comfortable waiting area with Wi-Fi, coffee, and refreshments. However, for repairs taking several hours, we recommend exploring nearby Berea shops and restaurants, or we can arrange a loaner vehicle for major repairs (subject to availability and advance notice).
Do you provide free estimates?
We provide free general estimates for many services based on symptoms you describe. However, for accurate diagnosis of complex issues (especially check engine lights, electrical problems, or intermittent issues), we charge a diagnostic fee that is applied toward the repair if you proceed with the recommended work. This ensures we identify the actual problem rather than guessing.
Are your technicians certified?
Yes, all our technicians are ASE (Automotive Service Excellence) certified, representing the highest standard in the automotive repair industry. They participate in ongoing training to stay current with rapidly evolving automotive technology, including hybrid and electric vehicle systems, advanced driver assistance systems (ADAS), and manufacturer-specific procedures.
Do you use OEM or aftermarket parts?
We offer both options and will discuss the best choice for your situation. OEM (Original Equipment Manufacturer) parts are identical to what came with your vehicle and typically carry longer warranties. Premium aftermarket parts from reputable brands often provide excellent quality at lower cost. We never use cheap, low-quality parts. The choice is yours, and we'll explain the pros and cons of each option.
Can you help if my vehicle won't start or breaks down?
Absolutely. Call us immediately at +1 475 268 4412. If your vehicle is drivable, we'll guide you on safely bringing it to our shop. If it's not drivable, we can recommend local towing services to transport your vehicle to our facility. Once here, we'll diagnose the issue and get you back on the road as quickly as possible.
How can I maintain my vehicle between service visits?
Regular maintenance is key: Check fluid levels monthly (oil, coolant, brake fluid, power steering fluid). Monitor tire pressure and inspect tires for wear. Pay attention to warning lights and unusual sounds. Keep your vehicle clean inside and out. Follow the maintenance schedule in your owner's manual. Address small issues promptly before they become major problems. We're happy to provide specific recommendations based on your vehicle and driving habits.